Contact StoriesNavigation
Revision date
Mailbox
Everything goes to contact@storiesnavigation.com, which a human being checks. A message gets resolved in one exchange far more often when it contains three details: which page of the site you had open, the handle entered (for lookup problems), and how the screen differed from your expectation. An attached screenshot usually settles things faster. Leave passwords, identity papers and anything else irrelevant out of it.
Turnaround
Ordinary questions get a reply in at most two working days. A copyright notice takes its own track, answered inside 48 hours; route it through the removal page.
Beyond our remit
Some requests fall outside what this site can do, so here they are in advance. Account recovery, opening locked profiles and naming who watched a story you posted are all impossible from here; that viewer list is held by Instagram and nobody else. Lapsed stories cannot be revived, and nor can posts their owners deleted. Account problems themselves are for Instagram’s help centre alone to resolve.
Media enquiries
Reporters may use the same mailbox. We will gladly explain the mechanics of the service, the limits of what it can reach, and which kinds of data we have chosen never to retain.